Park Operator Agreement

Last updated: March 13, 2026

This Park Operator Agreement ("Agreement") governs the relationship between World Wake App ("WWA", "the Platform", "we", "us", or "our") and you, the wakepark operator ("Operator", "you", or "your"). By registering as a Park Operator on WWA, listing your wakepark, or accepting bookings through the Platform, you agree to the terms of this Agreement. This Agreement supplements the general Terms of Service, which also apply to your use of the Platform.

1. Marketplace Relationship

WWA operates as a marketplace platform connecting riders with cable wakeparks. You use WWA as an independent booking channel to reach potential customers. WWA is not your employer, partner, joint venturer, or agent. This Agreement does not create an employment, franchise, or agency relationship between you and WWA. You remain solely responsible for operating your wakepark, delivering services, and complying with all applicable laws and regulations.

2. Platform Fees

WWA charges a platform service fee of 2.9% of the gross booking amount for each booking processed through the Platform. This fee covers payment processing (via Stripe Connect), platform infrastructure, customer support, and marketplace services. Fees are automatically deducted from each transaction before payout to your connected Stripe account. WWA reserves the right to adjust the platform fee with at least 30 days' written notice. Continued use of the Platform after the fee change takes effect constitutes acceptance of the new fee.

3. Operator Responsibilities

As a Park Operator on WWA, you are responsible for:

Maintaining accurate and up-to-date availability, pricing, and time slot information on the Platform.
Delivering services of adequate quality consistent with your listing descriptions and applicable industry standards.
Ensuring compliance with all applicable health, safety, and environmental regulations at your facility, including but not limited to water sports safety standards, equipment maintenance, and lifeguard/instructor requirements.
Maintaining adequate liability insurance covering your wakepark operations and all activities offered through the Platform.
Holding all required business licenses, permits, and certifications necessary to operate a commercial wakepark in your jurisdiction.
Responding promptly to booking inquiries, cancellation requests, and customer communications related to Platform bookings.
Collecting and remitting all applicable taxes (including VAT) on your services. WWA does not collect or remit taxes on behalf of Operators.

4. No Compensation for Platform Issues

You expressly acknowledge and agree that WWA does not guarantee any minimum level of bookings, revenue, platform availability, or uptime. You waive any and all claims for compensation, damages, lost revenue, lost bookings, or any other losses arising from: platform downtime (scheduled or unscheduled), technical failures, bugs, or system errors, payment processing delays or failures, changes to search ranking, display order, or platform algorithms, suspension or termination of your account in accordance with this Agreement, or any other platform-related issues. WWA's total liability to you under this Agreement shall not exceed the platform fees collected from your bookings in the 12 months preceding any claim.

5. Data Sharing and Privacy

When a rider makes a booking at your wakepark, WWA shares the rider's name and email address with you for the sole purpose of fulfilling the reservation. You are an independent data controller for any personal data you receive through the Platform. You must handle all personal data in compliance with the General Data Protection Regulation (GDPR) and applicable Polish data protection law. You may not use rider data for marketing purposes without obtaining separate, explicit consent directly from the rider. You may not sell, share, or transfer rider data to third parties except as necessary to fulfill the booking.

6. Indemnification

You agree to indemnify, defend, and hold harmless WWA, its officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from or related to: injuries, accidents, or property damage occurring at your facility, the quality, safety, or legality of services you provide, your breach of this Agreement, your violation of applicable laws or regulations, your handling of personal data received through the Platform, or disputes with riders relating to your services, cancellation policies, or refund practices.

7. Content License

By listing your wakepark on WWA, you grant WWA a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your park name, logo, photographs, descriptions, pricing, and other listing content in connection with operating and promoting the Platform. This license continues for the duration of your listing and for a reasonable period after removal to allow for cached content expiration. You represent that you have the right to grant this license for all content you submit.

8. Termination

You may terminate this Agreement and remove your listing at any time by providing 30 days' written notice to WWA at contact@wwa.app. You remain responsible for fulfilling all bookings confirmed before the termination date.

WWA may suspend or terminate your account immediately and without prior notice if you: violate this Agreement or the general Terms of Service, receive safety complaints or reports from riders, fail to maintain required insurance or licenses, engage in fraudulent or illegal activity, or pose a risk to rider safety. For non-urgent matters, WWA will provide 30 days' notice before termination.

Upon termination, your listing will be removed from the Platform. Pending bookings will be handled according to your cancellation policy. Any outstanding payouts will be processed within 30 days of termination, less any applicable fees or chargebacks.

9. Governing Law

This Agreement is governed by and construed in accordance with the laws of Poland. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts in Poland.

10. Contact

For questions about this Park Operator Agreement, please contact us at contact@wwa.app.